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Non-Executive Directors – The Office for Legal Complaints

Apr 19, 2021

Closing on: May 16, 2021

Inclusive Boards are delighted to be supporting the Legal Services Board and the Office for Legal Complaints in their search for two new lay board members and one new non-lay board member.

The Office for Legal Complaints (OLC), an arm’s length body of the Ministry of Justice (MoJ), administers an independent ombudsman scheme to resolve complaints by consumers about legal services – the scheme is known as the Legal Ombudsman (LeO). Something somewhere has gone wrong when people contact the Legal Ombudsman. The people who use the scheme have experienced disappointment and possibly distress when accessing legal services and attempts to resolve the matter locally have failed. It is incumbent on the Legal Ombudsman to apply effort, energy, and focus to deliver the highest-quality service, in reasonable timeframes, professionally and with transparency. 

As a member reporting to the Chair of the OLC Board, you will work with the Chair and other members of the OLC Board to set the strategic direction of the Legal Ombudsman scheme and drive performance, to provide strong governance, and to safeguard the independence of the scheme in relation to decisions on complaints about legal services.  

You will help the Legal Ombudsman scheme improve performance and provide the valuable information it holds to regulators, consumers and legal services providers in ways they find most helpful. This reflects the important role that the Legal Ombudsman scheme plays in underpinning consumer confidence. 

The OLC is looking to recruit two lay Board Members to support the diversity of skills on its Board. The OLC is particularly keen to hear from individuals with expertise in at least ONE of the following areas:  

  • Operations, in particular from a customer service perspective and/or managing complex business transformation and growth. 
  • Broad financial expertise, potentially including procurement negotiations and contract management. 
  • Information technology strategy and systems and/or Information handling and GDPR. 

The OLC is also looking to recruit one non-lay Board Member – this means a legal professional or legally qualified professional. 

For these purposes, to be a non-lay member you must be, or have been an authorised person in relation to an activity which is a reserved legal activity under the Legal Services Act 2007. 

Typically, this would mean a: barrister; solicitor; public notary; licensed conveyancer; chartered legal executive; registered patent attorney; registered trade mark attorney; costs lawyer; or, someone granted a right of audience or right to conduct litigation. A non-lay member can be non-practicing. 

If you want to confirm your eligibility, please contact OLC@inclusiveboards.co.uk 

For more information please download and read the Candidate Pack by clicking on the button below. 


If you wish to apply please supply the following:

  • A detailed CV setting out your career history, with responsibilities and achievements.
  • A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the person specification. Please note that the covering letter is an essential and important part of your application.
  • Details of two professional referees together with a brief statement of their relationship to you and over what period of time they have known you, referees will not be contacted without your prior consent.
  • Please submit your CV and Cover Letter using the form on this page or to OLC@inclusiveboards.co.uk

If you would like to discuss this role informally before applying, please call 0207 267 8369 to leave a message for Ieva Gruzdyte or send an email to OLC@inclusiveboards.co.uk.

The LSB and the OLC  welcome applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and other differences. Should you chose to apply, as part of Inclusive Boards’ continuing efforts to promote diversity, please fill out our DIVERSITY MONITORING FORM

Sector: Public Sector
Role Type: Board
Company: Office for Legal Complaints

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