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Senior Head of Performance and Planning, Insight and Continuous Improvement

Mar 16, 2020

Expired on: Apr 5, 2020

We present an exciting opportunity to join the England Senior Management Team at The National Lottery Community Fund.

About the Organisation

The National Lottery Community Fund is the largest community funder in the UK – we’re proud to award money raised by players of The National Lottery to communities across the UK. Last year alone we gave out over half a billion pounds (£508.5 million) of National Lottery funding to over 11,000 community projects across the UK, enabling even more people and communities to bring their ideas and ambitions to life. We support a wide range of health, educational, environmental, and charitable projects with grants ranging from as little as £500 to multimillion-pound programmes. 86% of our new grants were for less than £10k.


We are a distributor of National Lottery funding, established as a non-departmental public body by an Act of Parliament. The Chief Executive, as Accounting Officer, is accountable to the Department for Digital, Culture, Media and Sport for the Fund’s overall performance, whilst high-level policy directions are set by each of the four UK nations.

In January 2019 the Big Lottery Fund became known as The National Lottery Community Fund. This new brand name clearly shows what we do and who we do it for, positioning us as part of The National Lottery family.


As part of our transformation to working more closely to the communities we support, we have created 6 regional teams across England, run out of 6 regional offices: London, Birmingham, Newcastle, Manchester, Leeds and Exeter. Team members are dispersed, based in their local communities. The regional teams are mainly responsible for awarding and managing our grants over £10,000, but, crucially, are also responsible for developing the local understanding and local connections that will enable us to ensure that our funding makes the most difference to local people and communities.

Relationships are at the core of the way the regional teams work; relationships with applicants, grant holders, other funders, local decision-makers and other stakeholders and, of course, the local community. Our local ways of working need to respond to the local context but remain sufficiently consistent across our organisation – we are all part of the National Lottery Community Fund and our core goals and principles need to transpire in whatever we do, wherever we do it.

About the Role

  • Performance and planning: further develop and implement our approach to operational management and planning by developing our capability and capacity to access all relevant information on a regular basis, analyse it and build it more explicitly into our decision-making.
  • Insight: further develop our approach to knowledge and learning, ensuring colleagues work cross-functionally to share best practice and insight and have the capacity and capability to incorporate learning in our grant-making, both at the strategic level and in our day-to-day.
  • Continuous improvement: take forward our effort and ability to work in an agile way, ensuring we are flexible and continue to improve in line with the insights we develop and feedback we receive both from customers and frontline staff.

About You

  • As an experienced senior leader, you’ll have a passion for our purpose and an appreciation of our sector combined with a focus on delivery and operational excellence, an eye for improvement opportunities and outstanding interpersonal and communication skills. In addition to this you’ll need to demonstrate your experience and qualifications in these areas:
    • Excellent analytical skills, with the ability to consider data and evidence, the ability to draw out implications of different options and make recommendations
    • Critical thinking, with a natural inclination to challenge the status quo as and when required to drive improvement
    • Experience in implementing effective performance management, planning, risk analysis and governance resulting in greater impact and efficiency
    • Experience in budgeting and data analysis, as well as developing and delivering annual and longer-term strategic operating plans
    • Excellent leadership capabilities, using your gravitas to enable and develop teams and motivate them to succeed. Introducing realistic core priorities and deliverables based on an understanding of the organisational as well as context
    • Excellent communication skills, both written and verbal, with an ability to adapt to a wide variety of audiences
    • Values-driven and passionate about the Fund’s purpose with experience and understanding of the environment we operate in and the communities we serve

For You

  • We offer a competitive salary package
  • 25 days of annual leave, rising to 30 days with service, plus public holidays. We also offer 3 additional days to be taken at a time determined by the Fund (or hours equivalent for those working compacted hours). Entitlement will vary with date of appointment and is pro-rata for part-time employees
  • A generous company pension scheme
  • We have a variety of flexible working options available to support staff with their work life balance, whilst ensuring the organisation is able to work effectively. This takes into account things such as caring responsibilities, worship and attendance at religious festivals.
  • Employee Assistance Programme & Cash Healthcare Plan
  • Enhanced paid maternity, paternity and adoption leave
  • Season tickets and cycle to work loans
  • Paid volunteering leave


Should you chose to apply, as part of Inclusive Boards’ continuing efforts to promote diversity, please fill out our DIVERSITY MONITORING FORM This in no way affects your application to The National Lottery Community Fund.


Closing Date: 5th April 2020, 23:59 

We would love to hear from you if you believe you meet the role profile and If you would like to have an informal conversation about this opportunity, please contact Ros Hollinghurst or Elizabeth Oni-Iyiola on 0207 267 8369 or email SHPPICI@inclusiveboards.co.uk.

We will be conducting interviews on an ongoing basis, prompt application is advised.

To submit your application, please submit your CV and Cover letter to: SHPPICI@inclusiveboards.co.uk

Sector: Charities
Role Type: Senior Head
Company: The National Lottery Community Fund
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